Privacy Policy - Qrex Diagnostic & Consultation Center

Qrex Appointment (“we,” “us,” or “our”) is committed to protecting your personal and health-related information. This policy explains what data we collect, how we use it, and your choices.

1. Information We Collect
a. Personal Data
Name, email, phone number, date of birth, gender
Appointment details such as doctor, date/time, notes, and medical specialty

b. Health & Medical Data
Symptoms, conditions, diagnostic or treatment plans
Selected service types (e.g., pathology, radiology) as offered by Qrex with over 2,000 tests and package

c. Technical & Usage Information
Device type & OS, IP address, crash reports
App analytics and usage patterns for performance enhancement

d. Consent-Driven Data
• Optional photos or documents uploaded for appointment or records
• Location data (if enabled) to suggest nearby clinics or doctors

2. How We Use Your Data
We collect and use your data to:
• Facilitate appointment booking and reminders
• Share relevant patient information with the chosen clinic or doctor (e.g., Qrex) for scheduling and care coordination
• Provide notifications, confirmations, and follow-ups
• Improve the app experience and resolve technical issues
• Comply with legal obligations when required

3. Data Sharing & Third Parties
We may share your data only with:
• Your selected healthcare provider (e.g., Qrex Diagnostic & Consultation Center) to ensure proper patient care
• Service providers under contract, such as hosting, analytics, and customer support—under strict confidentiality
• Legal authorities if required by law or to protect legal rights or safety
• We do not sell your data to third parties for marketing purposes.

4. Data Security
• We implement industry-standard security measures, including:
• Secure (encrypted) communication (e.g., HTTPS) for data transmission
• Access controls and secure storage to protect personal and medical data
• Regular reviews and updates to maintain data integrity

5. User Rights & Choices
• You can review, update, or delete your profile and appointment data in-app or by contacting us
• Where applicable, you may request access to your personal data or request its deletion
• You may control app permissions (location, storage, camera) via your device settings

6. Children’s Privacy
Our app is not intended for users under age 13. We do not knowingly collect data from children under 13 without parental consent.

7. Data Retention
We retain your data only as long as necessary for the app’s functionality or legal requirements. Inactive data may be deleted after a specified retention period.

8. Third-Party Links
The app may link to external sites or services not managed by us. We are not responsible for the privacy practices of such external resources.

9. Changes to This Policy
We may update this Privacy Policy. Users will be notified within the app or via email. Continued use after updates means you accept the changes.

10. Contact Us
If you have questions about this policy or your data, please reach out:

Email: qrex.ctg@gmail.com
Phone: +8801713368297
Address: Qrex Diagnostic & Consultation Center, Halishahar & CTG EPZ units, Chattogram, Bangladesh